Work Experience

i

iThink 365

June 2026 - Present
Junior AI & Automation Engineer

iThink 365 is a Microsoft-focused digital transformation consultancy specialising in Microsoft 365, Power Platform, AI, and automation, helping organisations streamline business processes and leverage AI technologies such as Microsoft Copilot, Azure AI, and Power Platform.

  • Developed AI-powered business solutions using Microsoft Power Platform, Copilot Studio, Power Automate, Dataverse, and SharePoint.
  • Built and enhanced model-driven and canvas Power Apps, plus custom low-code web applications with React and TypeScript, for internal and client-facing business processes.
  • Designed, tested, and supported AI agents to automate workflows, document processing, and knowledge management solutions.
  • Created technical documentation, UAT plans, test scripts, defect logs, and solution architecture diagrams.
  • Collaborated with stakeholders to gather requirements, deliver demonstrations, and support user acceptance testing.
  • Integrated Microsoft 365 services, Dataverse, SharePoint, and AI technologies to improve operational efficiency.
C

C365 Cloud

July 2023 - September 2025
DevOps Engineer
Delivered end-to-end software solutions across analysis, design, and deployment. Built and maintained dynamic forms using JSON, HTML, JavaScript, and AngularJS. Developed T-SQL queries and SSRS dashboards. Configured the C365 platform with property and compliance data for client implementations. Coordinated client onboarding with smooth rollouts and clear stakeholder communication. Supported QA and technical teams in resolving issues and maintaining system quality. Balanced multiple priorities while ensuring progress updates and task alignment.